1. Introduction and Overview
EZAudio, operated via ezaudio.io, is an online AI audio processing platform. Our current Services include audio transcription, browser recording transcription, AI summary generation, vocal removal, and music stem splitting.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access or use our website, applications, and services.
2. Information We Collect
We collect information needed to operate accounts, process audio, maintain credits, improve reliability, and provide support.
2.1 Information You Provide Directly
| Category | Examples | Purpose |
|---|---|---|
| Account Information | Email address, username, password hash, profile details, account preferences | Account creation, authentication, service communication, and support |
| Audio Content | Uploaded audio files, browser recordings, transcripts, summaries, and separated tracks | Deliver requested audio transcription, vocal removal, stem splitting, and summary features |
| Payment and Credit Information | Plan details, credit balance, reward records, referral records, purchase and usage history | Payment processing, credit tracking, rewards, billing, and account management |
| Communications | Support emails, feedback, reports, and requests | Customer support, troubleshooting, and service improvement |
2.2 Information Collected Automatically
| Category | Examples | Purpose |
|---|---|---|
| Usage Data | Features used, processing duration, file format and size, credit consumption, timestamps, interaction events | Service operation, usage limits, credit accounting, analytics, and reliability |
| Device and Technical Data | IP address, browser type, operating system, device type, language, referring URL, device fingerprint for abuse prevention | Security, fraud prevention, compatibility, and diagnostics |
| Cookies and Local Storage | Authentication tokens, session identifiers, theme preference, consent preference | Authentication, preference storage, service functionality, and security |
3. How We Use Your Information
3.1 Service Provision
- Process uploaded audio files and browser recordings to deliver transcription, vocal removal, stem splitting, and summaries.
- Create, authenticate, and maintain user accounts.
- Track credit balances, credit usage, rewards, referrals, and usage limits.
- Provide results, downloads, account notices, and customer support.
3.2 Service Improvement and Security
- Monitor performance, detect errors, troubleshoot issues, and improve user experience.
- Analyze aggregated or anonymized usage patterns where appropriate.
- Detect, prevent, and respond to fraud, abuse, security incidents, and Terms violations.
3.3 Legal Bases for EEA and UK Users
Where GDPR or UK GDPR applies, we rely on contractual necessity, legitimate interests, consent, and legal obligations depending on the processing activity.
4. Audio Content and AI Processing
4.1 Uploads and Browser Recording
- When you upload an audio file, it is transmitted over an encrypted HTTPS connection to our servers or storage provider.
- When you use browser recording, audio is captured only while you actively use the recording feature. We do not record in the background.
4.2 Processing Pipeline
- Audio files may be temporarily stored on cloud object storage for processing and delivery.
- Audio content may be sent to AI model providers solely to perform the feature you request, such as transcription, vocal removal, stem splitting, or summarization.
- Generated outputs may include transcripts, summaries, and separated audio tracks.
4.3 What We Do Not Do with Your Audio
- We do not sell, license, or monetize your audio content.
- We do not publicly disclose your audio content or generated results.
- We do not share raw audio or outputs except as needed to provide the Services, comply with law, or follow your instructions.
5. How We Share Your Information
We share information only as needed to operate EZAudio, comply with law, protect the service, or act with your consent.
| Provider Category | Data Shared | Purpose |
|---|---|---|
| Cloud Storage and Hosting | Uploaded files, recordings, processing outputs, account data, logs | Hosting the application and temporarily storing audio content for processing and delivery |
| AI Model Providers | Audio content and relevant processing inputs | Performing transcription, vocal removal, stem splitting, and summarization requested by you |
| Payment Processors | Payment and billing information | Processing subscriptions, credit purchases, receipts, and fraud checks |
| Email and Communication Providers | Email address and service message metadata | Sending account, support, security, and service notifications |
| Analytics and Diagnostics | Aggregated, anonymized, or pseudonymized usage and device data | Understanding product usage, debugging, and improving performance |
5.1 Legal and Compliance Disclosures
We may disclose information when required by law, court order, governmental request, or when necessary to protect EZAudio, our users, or the public from fraud, abuse, or security threats.
5.2 Business Transfers
If EZAudio is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate notice where required.
6. Payment and Credit Data
EZAudio may offer subscriptions or credit packages. Payments are processed by third-party payment processors. We maintain internal credit balance, reward, referral, and usage records to operate the credit system.
Billing records, invoices, and transaction records may be retained as required by tax, accounting, anti-fraud, and legal obligations.
7. Data Storage and Security
- Encryption in transit: Data is transmitted using HTTPS/TLS.
- Access controls: Access to production systems is limited based on operational need.
- Monitoring: We monitor system errors, abuse patterns, and security events to protect the Services.
- Cloud infrastructure: Data may be processed and stored by cloud hosting, database, and object storage providers.
No internet service is completely secure. We use commercially reasonable safeguards, but we cannot guarantee absolute security.
8. Data Retention
We retain data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required by law.
| Data Category | Typical Retention |
|---|---|
| Account Information | For the lifetime of your account, and for a limited period afterward where needed for recovery, security, or legal obligations |
| Raw Audio Files and Recordings | Temporarily retained for processing and delivery, typically deleted within 24 hours after processing completion unless longer retention is required to provide the requested service or comply with law |
| Processing Outputs | Retained in your account or browser session until deleted by you, deleted with your account, or expired according to product retention rules |
| Credit, Reward, and Referral Records | Retained while your account is active and as needed for accounting, anti-fraud, and dispute resolution |
| Billing Records | Retained as required by tax, accounting, and legal obligations |
| Logs and Analytics | Retained for a limited period for security, diagnostics, and analytics, then deleted or anonymized |
You may request deletion of specific data or your account by contacting us at [email protected].
9. Your Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.
- Request access to personal data we hold about you.
- Request correction of inaccurate or incomplete personal data.
- Request deletion of your account or certain personal data, subject to legal retention requirements.
- Opt out of marketing emails where applicable.
- Withdraw consent where processing is based on consent.
To exercise your rights, email [email protected]. We may need to verify your identity before processing the request.
10. International Data Transfers
EZAudio is globally accessible. Your information may be transferred to, stored in, or processed in countries other than your country of residence. Where required, we use appropriate safeguards such as contractual protections, access controls, and encryption.
11. Children's Privacy
Our Services are not directed to children under 16 or the applicable age of digital consent in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information to EZAudio, contact us at [email protected].
12. Cookies and Similar Technologies
We use cookies, local storage, and similar technologies to operate the Services, keep users signed in, remember preferences, support security controls, and understand usage patterns.
| Category | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Authentication, session management, security, fraud prevention, and core service functionality | Session to 30 days |
| Functional | Remembering preferences such as theme and consent settings | Up to 12 months |
| Analytics and Performance | Understanding page usage, feature usage, and errors in aggregated or privacy-conscious form | Up to 24 months |
You can manage cookies through your browser settings. Disabling necessary cookies may affect authentication and core service functionality. See our Cookie Policy for more details.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, technologies, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date on this page. For material changes, we may provide additional notice where required.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:
Email:[email protected]
Website:https://ezaudio.io
We aim to respond to legitimate privacy inquiries within 30 days, or within the timeframe required by applicable law.